Terms & Conditions

Introduction to Our Terms

Welcome to tk19, Bangladesh's trusted online betting and casino platform. These Terms and Conditions govern your use of the tk19 website, mobile site, and all related services offered by us. By registering an account, placing a wager, accessing games, or otherwise using any part of the tk19 platform, you confirm that you have read, understood, and agreed to be bound by these terms in their entirety.

tk19 reserves the right to amend, update, or replace any part of these Terms and Conditions at any time without prior notice. It is your responsibility to review these terms periodically. Continued use of the platform following any change constitutes your acceptance of the revised terms.

Who Can Use tk19

Access to and use of the tk19 platform is strictly limited to individuals who meet all of the following eligibility criteria. We take these requirements seriously and enforce them through account verification procedures.

• You must be at least 21 years of age (21+ only). tk19 does not permit access to any individual under 21.
• You must be a natural person with legal capacity to enter into a binding agreement.
• You must not already hold another active tk19 account. Only one account per person is permitted.
• You must not be an employee, director, officer, or affiliate of tk19 or any of its partner organizations.
• You must be acting on your own behalf and not on behalf of any third party.

tk19 reserves the right to request documentary proof of age and identity at any time. Accounts found to be in breach of eligibility requirements will be suspended or permanently closed, and any funds held may be subject to review.

Account Registration & Verification

To access the full range of tk19 services, you must register a personal account by providing accurate, complete, and current information. This includes your full legal name, date of birth, email address, and mobile number. You are responsible for keeping this information up to date at all times.

As part of our Know Your Customer (KYC) procedures, we may require you to submit supporting documents before processing withdrawals or when your account reaches certain activity thresholds. Accepted documents include:

• Government-issued National Identity Card (NID) or passport.
• A recent utility bill, bank statement, or bKash/Nagad account confirmation as proof of address.
• A clear photograph or selfie as requested by our verification team.

Deposits, Withdrawals & Payment Terms

tk19 supports a range of payment methods that are convenient and familiar to players across Bangladesh. All financial transactions on the platform are conducted in Bangladeshi Taka (BDT). Supported deposit and withdrawal channels include bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank (DBBL), and other approved local bank transfer services.

The following payment-related terms apply to all accounts on tk19:

• Minimum deposit and withdrawal amounts may vary by payment method. Current limits are displayed at the cashier screen.
• Withdrawals are processed to the same payment method used for the most recent deposit, subject to verification.
• tk19 does not charge transaction fees, though your payment provider (e.g., bKash) may apply their own service charges.
• Deposits made in excess of a single active bonus cannot be combined. Only one active bonus or promotion applies per account at any given time.

Withdrawals may be held for review if your account shows patterns consistent with fraudulent activity, money laundering, or breach of these terms. tk19 cooperates fully with any relevant legal authority as required.

Bonuses, Promotions & Wagering Requirements

tk19 offers various bonuses and promotional offers to both new and existing members. These are designed to enhance your playing experience and reward your loyalty. All bonuses are subject to the specific terms attached to each offer, which take precedence over these general terms where there is any conflict.

The following general rules apply to all bonuses issued on the tk19 platform:

• All bonus funds are subject to a wagering requirement before they can be withdrawn. The applicable rollover multiplier is stated clearly in each bonus offer.
• Free spins awarded as part of a promotion carry their own wagering requirement and expiry period.
• Bonuses cannot be transferred between accounts or combined with another active promotion unless explicitly stated.
• tk19 reserves the right to withdraw or modify any promotional offer at any time, and to reclaim bonus funds if misuse or abuse of any promotion is detected.

Our Commitment to Responsible Gaming

tk19 is committed to promoting safe, responsible, and enjoyable gaming for all of its members. We believe that gambling should remain a form of entertainment and never become a financial burden or a source of personal distress. We strongly encourage all players to set personal deposit limits and time limits before they begin playing.

If you believe that gambling is negatively affecting your life or the lives of those around you, please contact our support team immediately via the Support page. We offer self-exclusion options and can help connect you with relevant assistance. Remember: 21+ only. Gambling is for entertainment purposes only and carries financial risk.

Prohibited Activities & Account Misuse

To maintain a fair, secure, and enjoyable environment for all users, the following activities are strictly prohibited on the tk19 platform. Engaging in any of these activities may result in immediate account suspension, forfeiture of any balances, and legal action where warranted.

• Registering more than one account on tk19, including using a different name, email address, or payment method.
• Using automated software, bots, scripts, or any artificial intelligence tool to place bets or interact with games.
• Collusion with other players to manipulate game outcomes, including match fixing in any sports betting markets.
• Using tk19's platform for money laundering, fraudulent chargebacks, or any activity that violates applicable law.
• Providing false information during registration, KYC verification, or any other account-related process.

tk19 employs fraud detection systems to monitor account activity continuously. Where prohibited activities are identified, all associated accounts may be closed without prior warning, and any winnings or bonus balances will be declared void.

Intellectual Property Rights

All content published on the tk19 platform — including but not limited to text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software — is the exclusive property of tk19 or its licensed content suppliers and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable licence to access and use the tk19 platform for personal, non-commercial purposes only. Any reproduction, redistribution, resale, broadcast, or other commercial use of tk19 content is strictly forbidden without express written permission from tk19.

Limitation of Liability

To the fullest extent permitted by applicable law, tk19, its directors, employees, agents, licensors, and service providers shall not be liable for any indirect, incidental, special, consequential, or punitive damages — including loss of profits, data, goodwill, or other intangible losses — arising out of or in connection with your access to or use of the tk19 platform.

tk19 makes no warranty, express or implied, that the platform will be continuously available, error-free, or that results obtained from use of the platform will be accurate or reliable. We reserve the right to suspend, modify, or discontinue services with or without notice.

Governing Law & Dispute Resolution

These Terms and Conditions are governed by and construed in accordance with the laws applicable in the jurisdiction from which tk19 operates. By using our platform you submit to the exclusive jurisdiction of the relevant courts for the resolution of any disputes arising from these terms or your use of the tk19 service.

Before initiating any formal dispute, we encourage you to contact our support team in the first instance. The majority of concerns can be resolved efficiently through our internal complaints procedure, which aims to respond to all queries within 5 business days.

Amendments to These Terms

tk19 reserves the right to revise these Terms and Conditions at any time. When we make material changes to these terms, we will update the 'Last Updated' date at the top of this page. We may also notify registered members via email or an on-site notification where we consider the changes to be significant.

Your continued use of the tk19 platform after any amendment becomes effective constitutes your binding acceptance of the revised Terms and Conditions. If you do not agree with the revised terms, your sole remedy is to cease using the platform and close your account.