Privacy Policy

1. Introduction

This Privacy Policy applies to all users of tk19, Bangladesh's trusted online betting and casino platform available at https://tk19.bio. Whether you are placing a wager on a BPL cricket match, spinning the reels on a slot game, or enjoying live casino tables powered by Evolution Gaming and Pragmatic Play, this policy governs how we handle the personal information you provide to us.

We are committed to maintaining the confidentiality, integrity, and security of all personal data entrusted to us. This policy is designed to be transparent, straightforward, and consistent with internationally recognised data protection principles. If you do not agree with any part of this policy, please discontinue use of the platform immediately.

2. Information We Collect

When you register and use tk19, we collect several categories of personal information necessary to provide you with a secure and seamless gaming experience. The information we collect includes:

• Identity information: full name, date of birth, and a government-issued ID such as a National ID card or passport number, collected during the account verification (KYC) process.
• Contact information: your mobile phone number and email address used for account communications and transaction notifications.
• Financial information: your mobile wallet identifiers (bKash, Nagad, Rocket, Upay) or bank account references required to process deposits and withdrawals. We do not store full card numbers or banking credentials.
• Technical information: IP address, device type, browser version, operating system, and session activity logs collected automatically when you access our platform.
• Behavioural information: your gaming history, wagering patterns, bet amounts, and platform interaction data used to improve the user experience and comply with responsible gaming obligations.

3. How We Use Your Information

tk19 uses the personal information we collect for legitimate business purposes directly related to the delivery of our services. Specifically, your data is used to:

• Verify your identity and age (21+ only) during account registration and ongoing KYC compliance checks.
• Process and verify your financial transactions including deposits via bKash, Nagad, and Rocket, and withdrawal requests to your registered mobile wallet or bank account.
• Provide customer support, resolve account disputes, and respond to your enquiries in a timely manner.
• Send you transactional notifications, security alerts, and — where you have opted in — promotional communications about bonuses, new games, and platform updates.
• Monitor platform activity to detect fraud, money laundering, and other unlawful behaviour in compliance with applicable regulations.

4. Cookies and Tracking Technologies

tk19 uses cookies and similar tracking technologies to maintain your session, remember your preferences, and analyse how users interact with our platform. Cookies are small text files stored on your device by your browser. They are essential to the functioning of secure account sessions and help us deliver a faster, more personalised experience.

We use three categories of cookies: (1) strictly necessary cookies that are required for the platform to function and cannot be disabled; (2) performance cookies that collect anonymous usage statistics to help us improve the site; and (3) preference cookies that remember your chosen settings such as language selection. You may disable non-essential cookies in your browser settings, although this may affect certain features of the platform.

5. Data Sharing and Disclosure

tk19 does not sell, rent, or trade your personal data to any third party for commercial marketing purposes. We may, however, share your data in the following strictly limited circumstances:

• Service providers: trusted third-party vendors who process payments (such as bKash, Nagad, and Rocket gateway partners), conduct KYC verification, or provide fraud-detection infrastructure. These vendors are bound by strict data processing agreements and may only use your data to perform the specific service we have engaged them for.
• Legal obligations: where disclosure is required by law, court order, or by a competent regulatory authority. tk19 will comply with all valid legal requests for data disclosure and will, where legally permissible, notify you of such a request.
• Business transfers: in the event of a merger, acquisition, or sale of all or part of our business assets, your personal data may be transferred as part of that transaction. We will notify you before your data becomes subject to a materially different privacy policy.

6. Payment Data and Financial Information

All deposits and withdrawals on tk19 are processed through established Bangladeshi payment channels including bKash, Nagad, Rocket, and Upay. When you initiate a financial transaction, the relevant payment provider handles the processing of sensitive payment credentials directly. tk19 receives only a transaction reference, amount, and status confirmation — we do not store your full mobile wallet PIN, card number, or banking password at any point.

Transaction records, including deposit and withdrawal history, are retained for a minimum of five years to comply with anti-money laundering (AML) requirements and financial record-keeping standards applicable to online gaming platforms operating in the Bangladesh market.

7. Data Security

tk19 implements a comprehensive range of technical and organisational measures to protect your personal information against unauthorised access, accidental loss, destruction, or disclosure. Our security infrastructure includes industry-standard 256-bit SSL/TLS encryption for all data in transit, secure server environments with firewall protection, restricted internal access on a strict need-to-know basis, and regular security audits conducted by our technical team.

While we take all reasonable precautions to secure your data, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify you promptly and take immediate remedial action. We encourage you to use a strong, unique password for your tk19 account and to never share your login credentials with any third party.

8. Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period thereafter to fulfil the purposes outlined in this policy. Specifically, account identity and KYC records are held for a minimum of five years following account closure to satisfy legal and regulatory requirements. Where you have not registered an account but have visited the platform, anonymised browsing data collected via cookies is typically retained for no longer than 13 months. Upon verified request for account deletion, we will delete or anonymise your personal data unless we are legally obligated to retain specific records.

9. Your Data Rights

As a user of tk19, you have the following rights with respect to your personal data. You may exercise any of these rights at any time by contacting our support team at [email protected]:

• Right of access: you may request a copy of the personal data we hold about you, including a summary of how it is being used.
• Right of rectification: if any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or completed.
• Right of erasure: subject to legal retention obligations, you may request that we delete your personal data when it is no longer necessary for the purposes for which it was collected.
• Right to withdraw consent: where we process your data based on your consent (for example, for optional marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.

We will respond to all valid data rights requests within 30 days of receipt. In cases where a request is complex or numerous, we may extend this period by a further 30 days and will notify you accordingly.

10. Third-Party Services and Game Providers

tk19's platform integrates games and services from reputable international providers including Evolution Gaming, Pragmatic Play, Spribe, NetEnt, Microgaming, and Ezugi. When you interact with a game provided by these studios, certain technical data (such as your session token and game result data) may be shared with the relevant provider solely for the purpose of delivering the game and resolving disputes. These providers operate under their own privacy frameworks and are obligated by their integration agreements with tk19 to handle your data responsibly. tk19 is not responsible for the independent privacy practices of third-party game providers beyond what is governed by our data processing agreements with them.

11. Children's Privacy and Age Verification

tk19 is strictly an adult platform. Our services are available exclusively to individuals who are 21 years of age or older. We do not knowingly collect personal data from anyone under the age of 21. During the registration process, all users are required to confirm their age and submit valid identification as part of our KYC verification. If we become aware that we have inadvertently collected personal data from a person under 21, we will immediately suspend the relevant account, delete the data in question, and report the matter to our compliance team. If you believe a minor has registered an account on tk19, please notify us immediately at [email protected].

12. Changes to This Privacy Policy

tk19 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, applicable laws, or platform features. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered users by email or via an in-platform notification. Your continued use of tk19 after the effective date of any such changes constitutes your acceptance of the revised policy.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. If you have any objections to the revised policy, you should cease using the platform and contact us to close your account.

13. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way tk19 handles your personal data, our dedicated support team is available to assist you. We aim to respond to all privacy-related enquiries within 3 business days.

You may reach us by email at [email protected]. Please include your registered username and a clear description of your request so we can assist you as efficiently as possible. We do not accept privacy enquiries via telephone at this time.